Information for tenants

The good news for tenants is that all fees were abolished on 1st June 2019. For the record, Wild & Lye only ever made a small charge for referencing and so we welcome the ban.


All viewings will be accompanied by a member of our staff who will be able to provide advice and answer any questions you may have. Please try to give us 24hrs notice before viewing to allow us time to make arrangements with current occupants. If a property is vacant we will usually be able to arrange a viewing for you on the same day.

Deciding to rent a property

Having decided on a property we will then ask you to pay a Reservation Deposit equivalent to one week’s rent. Assuming the rental proceeds, this amount will go towards your first month’s rent payment. If we, or the landlord, decline your application for valid reasons it will be refunded. The Reservation Deposit will not be refunded if you decide not to proceed with the tenancy for any reason, or if the tenancy fails to proceed due to incomplete or inaccurate information provided in the application.


We use an independent professional referencing agency (Rent4Sure) who will take references on behalf of the landlord. These will include confirming your identity, employment (if any) and source of income or savings. A credit check will also be undertaken. If you are unable to meet the required income or credit checks we may consider a Guarantor to underwrite any rent liabilities.

Rent and other commitments

Rent is calculated per calendar month (pcm) and is paid monthly in advance. Tenants are responsible for paying all bills including Council Tax, water, gas, electricity, telephone and broadband accounts. Rents are payable by Standing Order with the first full month's rent, plus any part thereof, due before taking occupation of the property.


A deposit equivalent to five weeks' rent is required prior to occupation (or six weeks' rent if the annual rent exceeds £50,000). The deposit will be held by a government authorised custodial body for the duration of the tenancy. It is the landlord’s responsibility to inform you in writing of which scheme is used. The deposit is held to cover any breakages, damage, rent arrears or other tenant liabilities. Please note that the deposit cannot be used to pay any portion of the monthly rent.

Lost keys or security devices

Tenants are liable for the actual cost of replacing any lost keys or security devices. If the loss results in locks needing to be changed then the actual cost of a locksmith, new locks, replacements keys for the tenant, landlord and any other persons - such as the letting agent or management company - will be charged to the tenant.

Unpaid rent

Interest will be charged at 3% above the Bank of England base rate on the amount owed if rent remains unpaid after 14 days from due date

You're in safe hands with Wild & Lye